Privacy Policy

Information we may collect

To provide an online casino service, Partyspins Casino may collect information directly from you, automatically from your device, or from service providers involved in operating the website. The information collected depends on how you use the site, which services you access and the checks that may be required before or during account use.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, username, account credentials, telephone details and email address. We may also keep records of your preferences, requests, support conversations and other information you choose to provide. These details help us create and manage your account, communicate with you and provide relevant assistance.

Verification and identity information

Online gambling services may need to verify a player's identity, age, location or account information. For this purpose, we may handle verification documents and related information, which could include documents showing identity, address or other details needed for a verification check. We use this information to help protect accounts, prevent misuse, meet applicable obligations and support anti-fraud and security processes.

Payment, transaction and activity records

We may keep records connected with deposits, withdrawals, wagers, account balances, bonuses or other account activity. Payment information may be processed by payment providers, and we may receive transaction details needed to confirm, reconcile or investigate a payment. We may also record communications with customer support and information about how you interact with the website.

Device, usage and cookie data

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, access times and general usage activity. We may also use cookies and similar technologies to remember preferences, support essential functions, understand website performance and help protect the service.

How we use information

Personal information is handled for purposes connected with providing, securing and improving the Partyspins Casino service. We aim to use information only where it is reasonably necessary for the relevant purpose, where you have provided consent, or where its use is otherwise permitted or required.

• To create, maintain and administer your player account.
• To process account activity, payments, withdrawals and other transactions.
• To confirm identity, age, account ownership and other verification details.
• To carry out security, anti-fraud, anti-money-laundering and account-protection checks in general accordance with applicable requirements.
• To provide customer support, respond to questions and investigate complaints or technical issues.
• To operate, maintain, test and improve the website, including its features, reliability and security.
• To understand general usage patterns and help identify errors, suspicious activity or unauthorised access.
• To send service communications, such as account notices, transaction messages, security alerts and information needed to administer the service.
• To send promotional or marketing communications where permitted and, where required, where you have given consent.
• To meet legal, regulatory, tax, accounting, dispute-resolution and other compliance obligations that apply to the service.

When information may be shared

Information may be shared with carefully selected providers that help operate the website and deliver related services. Depending on the circumstances, these providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, security, customer support, communications, analytics, auditing or professional services. Providers are expected to handle information for the services they perform and not for unrelated purposes.

Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected fraud, misuse or security incidents; to respond to a valid legal or official request; or to establish, exercise or defend legal rights. We do not treat your personal information as public information simply because you use the website.

Marketing communications are intended to include an option to stop receiving them, where appropriate. You can also ask us to stop using your information for marketing by contacting the privacy support email listed below. Stopping marketing messages does not generally stop essential service, security or transaction communications.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on your device when you use a website. Partyspins Casino may use them to keep the site working, remember settings, support login and session functions, measure performance, understand how features are used and help detect unusual activity. Some cookies may be placed or supported by service providers assisting with website operations.

You can manage, block or delete cookies through your browser settings. Browser controls differ between devices and browsers, and disabling certain cookies may affect account functions or prevent parts of the website from working as intended. Your browser may also allow you to clear stored website data after a visit.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication processes, monitoring, secure transmission and procedures for handling potential incidents. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use appropriate care when protecting login details and devices.

If you believe that your account has been accessed without permission, or that your personal information may have been exposed, contact support as soon as possible. Do not include unnecessary sensitive information in a message. We may need to confirm your identity before discussing account information or taking action.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, for account administration, dispute handling, security, business records or other legitimate purposes. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in every record being immediately removed.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures. Information retained for legal, security or dispute purposes will be restricted to the relevant need where practical.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may be able to ask for information about the personal data we hold about you and request that it is handled in particular ways. We will consider each request carefully and may need to verify your identity before providing information or making changes.

Requests you may make

• Access your personal information and receive an explanation of how it is being used.
• Correct information that is inaccurate, incomplete or out of date.
• Ask for deletion of your personal information where it is no longer needed or where deletion is otherwise available. This may be subject to records that must be retained for legal, security, accounting or dispute-related reasons.
• Withdraw consent to marketing communications or ask for your information to stop being used for direct marketing. Essential account, security and transaction messages may still need to be sent.
• Ask questions about this Privacy Policy or raise a concern about the way your information has been handled.

How to exercise your rights

To request access, correction or deletion of your data, or to withdraw consent to marketing, email support@partyspinscasino.click. Please describe your request clearly and include enough information for us to identify the relevant account without sending unnecessary sensitive documents. We may ask for reasonable confirmation that the request relates to you. If a request cannot be completed in full, we will explain the relevant reason where appropriate.

If you use more than one account or have contacted support previously, providing the account username or other basic account details may help us locate the correct records. Do not send passwords, full payment card details or other information that is not needed to assess your request.

Updates to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The updated version will apply from the time it is published on the website, unless a different start date is stated. We encourage players to review this page from time to time so they understand how information may be handled.